Step 4: Launch to End-Users!

Launch to Your End-Users!

SET UP POINT > PLAN AND DESIGN > START INTEGRATION > LAUNCH TO END-USERS!

Step

Description

Skillset

Approx Duration

4. Launch to End-Users!

  • (Conduct an initial pilot)

  • Fine-tune exchange partnerships

  • Assess impact on KPIs

Non-technical

Project dependent

1. Follow the customer success roadmap

Profit from a wide range of best practices in the loyalty field. Incorporate as many tips as you can to make sure your loyalty program will be a success.

2. Fine-tune exchange partnerships

  • Is the menu of exchange options sufficient?

  • Are the offered exchange options attractive for my members?

3. Assess impact on KPIs

  • Are goals and objectives being met?

  • Is your loyalty program having a material impact on customer engagement and satisfaction?

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